SPA DEVELOPMENT

Spa development involves various steps namely, developing a spa, design and concept, interior design, developing a menu that best fits to your spa, sourcing equipments, sourcing workforce, developing an operational manual, sourcing products etc.

Developing a New Spa: This involves the following-

• Market Research
• Business Plan
• Concept has to be developed

Opening of Spa, Wellness Centre or Health Club involves activities of a variety of individual resources. Architects, Designers,Planners& Developers, Marketing & Public Relations experts, Concept & Culture creators, experts in Procurement,Management& many more. Our approach integrates the work elements from all these experts into a clear concise concept.

We can also help you with the following Services before even you decide to venture in to this Field. This will help you take the correct decision based on the information provided by us

Design & Concept:

We can assist you with the following issues:

• Developing a concept or theme
• Determining the types of services available
• Creating a Menu of services & packages that will interest the client.
• Customizing packages of services for Spa & Resort or Wellness Centre guests.
• Developing a profitable retail environment & culture to include the recommendation of products as a part of service.
• Integrating Medical, Health & Wellness into the Spa environment.

Interior design:

We can assist you with the following issues:

• Identifying the number, type & size of rooms in your facility
• Identify the need for other services like hair, nail etc, if required.
• Assist in designing Treatment Rooms, Storage areas, etc. to maximize use of space & assure every detail from plumbing needs to electrical, lighting etc. is addressed.
• Assist Architects, designers & space planners in design process & Contractors in the construction portion to assure the design is efficient
• Provide in puts to the architects & Interior Designers to make specific space allocations.
• Provide inputs related to the concept & design so as to make the Interior in tune with the concept considering the ergonomics of that Spa.

The important thing to be considered is that the Spa has to look beautiful but more than that has to be very user friendly. Developing a multi-functional environment is very crucial. How do you maximize your revenue potential & create a smooth flowing, employee & guest friendly environment?

Develop A Menu:

Our Services Include:

• Prepare Spa Menu
• Prepare Salon menu
• Prepare Spa & Salon Packages
• Prepare Membership Plans

Prepare Costing sheets for the Spa Treatments selected in the Menu. The Treatment Menu has to be decided with due consideration to the guest requirements, latest trends in the Spa Industry, our potential Guest Profile etc.

The Menu may include various treatments like Swedish massage, Aromatherapy Massage, Ayurveda Massage, Thai Massage, Balinese Massage, Deep Tissue Massage, Body Scrubs, Body Wraps, Facials, Foot Spa treatments, Hand Spa, Hair Spa Treatments, etc.

Menu will also include designing of various packages like Spa Introductory Package, Jet Lag Package, Bridal Packages, Indian Spa Package etc.. Salon Menu & Salon Packages can be also designed in the same manner

Develop AOperational Manual of the Spa:

Spa is a specialized activity & hence Operational Manual has to be prepared to standardize the operations & also provide a guideline for operations of the Spa.

Our Services Include:

Develop & implement facility policies, rules & regulations & hours of operations. This should cover the following

• Establishment of manning guide
• Scheduling systems for services
• Reception & check in procedures
• Guest relation & problem solving
• Payment procedures
• Cancellation policies
• Emergency procedures & policies
• House keeping manuals
• Training the Staff to function as per the Spa Operations Manual
• Review & in house training programs based on Spa Operations Manual at regular intervals.

Sourcing Equipments For The Spa:

Our Services Include:

• Selection of Equipment based on Good Better & Best Concept.
• Some of the equipments to be sourced can be Whirlpools (Commonly known as Jacuzzi), Steam Baths, Sauna,Massage Beds, Trolleys, Pedicure Stations, Hair Stations, Shampoo Stations, accessories like Oil Bowls, spatulas, Footwash Bowls etc.
• Recommendation of Equipment vendors based on quality & service.
• Provide input of furniture selections throughout the environment for Durability etc.

Installation & Commissioning of EquipmentIn The Spa:

Get the Spa Equipment installed & Commissioned from the agency & made to ready to use.

Our Services Include:

• Get the equipments installed in time
• Equipments should be commissioned & working of the equipments checked

Sourcing Staff:

Source & Recommend the Best Staff either from India or from Overseas as per the requirements of the Spa.

Our Services Include:

• Prepare a Organization chart for the Spa Prepare Departmental Job Outline & Definition
• Prepare Job profiles of the various staff members like Front Desk, Spa Therapist, Spa Supervisor, Spa Manager, Spa attendant etc.
• Recommend appropriate salary structure for the various staff members.
• Source the Staff based on the requirement of the Spa
• Scrutinize the Staff & forward the suitable Resumes to the Employer for final selection
• Arrange for the Interviews & also help in interviewing the staff
• Recommend suitable candidates to be appointed
• Involve suitable recruitment agency for this activity if required
• The staff can be sourced from India as per the requirement

Induction of Staff:

We help in the Complete the Induction of Spa Staff after they are employed by the Employer.

Our Services include:

• PArrange Induction program for the staff
• Explain the Job responsibilities to the staff members
• Conduct the Induction program based on the Spa Operations Manual

Training of Staff:

Various staff members though may have worked in different Spa’s still have to undergo training program to make them understand the special flavor of your Spa. Each staff member should be made aware of the concept of the Spa, the various services offered by the Spa, giving product knowledge to all the staff members etc. All this training is very important to provide a special experience to your guests at the spa. Arrange & complete Training of the Staff through specific agencies conducting Training programs for the Spa Staff.

Support for Marketing / PromotionOf The Spa:

Provide Technical information of the Spa required for the Marketing & Promotional activities

Our Services include:

• Providing a write up of the Spa for inclusion in the promotional material of the property.
• Providing write up for the Media
• Providing Information for the website
• Providing technical inputs for the Brochure & other printed promotional material
• Providing technical inputs for preparing the Spa Treatment information write up
• Providing initial marketing ideas for the Spa promotion

Sourcing of Products to be used in the Spa:

Each Spa uses special products that make the Spa Experience a very special experience for your guests. The products being used for the treatments play a vital role in creating this experience. Products have to be selected based on Treatment menu designed & also Treatment Ritual designed for each treatment.

Our Services include:

• Selecting best suited products that fulfill the requirement of providing special experience of the therapy being given in your Spa
• Selecting best suited product that add value to the therapy being given in your Spa.
• Selecting best suited product based on the concept of the Spa
• Selecting best suited product based on the concept of the Spa

Selecting the product available in Professional packing & also giving an option of retail range to be sold through the Spa Boutique

• Selecting the best quality product
• Selecting products where the Manufacturer of the products is providing Product training to the staff.
• Selecting products where the manufacturer is willing to provide the best after sales service